Terms of service

TERMS OF USE

These Terms of Use (“Terms”) is an agreement between You and Arpree Tech Solutions  Private Limited ("Oren" or “Oren-Mate” or "we" or "us" or “our(s)” as the context requires)governing Your access and use of Oren products, software and/or services with the characteristics and features as described on www./us (“Website”) and any related mobile or software applications including the Oren mobile application (“App”) (the Website and App and related online tools referred to collectively as the "Platform"). The Platform is owned and operated by Arpree Tech Solutions Private Limited, a private limited company incorporated under the Companies Act 2013 and having its registered office at 3rd Floor, Orchid Centre, Golf Course Road, Sec-53, DLF QE, Dlf Qe, Gurgaon- 122002, Haryana.

As used herein, “You” and “Your(s)” refers to any individual, firm, company or legal entity that accesses or otherwise uses the Platform. Your use of the Platform is also subject to our Privacy Policy, which covers how we collect, use, share, and store Your personal information, as well as, any additional policies and terms provided by us to You.

YOUR CONSENT

Please review these terms carefully. By accessing or using the platform, you are agreeing to comply with and be bound by these terms. If you do not agree to these terms, you may not use the platform.

HEALTH DISCLAIMER, ASSUMPTION OF RISK & RELEASE OF LIABILITY

The Platform, including without limitation the OREN MATE Smart Ring, smart bands, mobile applications, software, algorithms, dashboards, analytics, and all related content (collectively, the “Services”), may provide information relating to exercise, physical activity, fitness, sleep, stress, diet, nutrition, heart rate, SpO2 estimation, calorie expenditure, wellness metrics, and other health-related insights. Such information is provided strictly for general informational and personal wellness purposes only.

The services do not constitute medical advice, medical diagnosis, clinical opinion, or treatment, and are not a substitute for professional medical advice from a qualified healthcare provider. The products are wellness devices and are not medical devices under applicable law.

You expressly acknowledge and agree that:

  1. You should consult a licensed physician or qualified healthcare professional before beginning any exercise, fitness, dietary, or wellness program, particularly if you are pregnant, nursing, elderly, have pre-existing medical conditions, or have not engaged in regular physical activity for more than one (1) year.

  2. If you have a history of heart disease, high blood pressure, family history of cardiovascular conditions, chest pain during exercise, dizziness, fainting, bone or joint disorders, diabetes, high cholesterol, obesity, arthritis, or any other medical condition that may increase your risk of injury, you must obtain prior medical clearance before using the Services.

  3. Any health-related metrics, insights, alerts, or recommendations generated by the Products are algorithm-based estimates, may not be accurate or complete, and should not be relied upon for medical decision-making.

  4. You assume full responsibility and all risks associated with participation in any physical activity, workout routine, diet plan, or wellness recommendation accessed through the Platform, including but not limited to risks of physical injury, illness, medical complications, permanent disability, or death.

  5. You agree to immediately discontinue use of the Services and seek medical attention if you experience pain, dizziness, shortness of breath, discomfort, or any abnormal physical symptoms.

To the maximum extent permitted under applicable law, you voluntarily and expressly assume all risks associated with your use of the Services and hereby release, waive, discharge, and hold harmless Arpree Tech Solutions Private Limited, its directors, officers, employees, affiliates, licensors, partners, contractors, and representatives from any and all claims, liabilities, damages, losses, costs, or expenses arising out of or related to your use of the Services, including but not limited to claims for personal injury, illness, death, loss of data, loss of profits, or consequential damages, whether arising in contract, tort (including negligence), strict liability, or otherwise.

Nothing in this clause shall limit any non-excludable statutory rights available under applicable consumer protection laws.

The OREN MATE Smart Ring and associated applications are wellness monitoring tools intended to provide general health insights only. They are not designed or intended to diagnose, treat, cure, monitor, or prevent any disease or medical condition. Users must not rely on the Products for medical emergencies or clinical decisions. In case of medical emergency, contact a qualified medical professional or emergency services immediately.

The Company reserves the right, in its sole discretion, to deny or restrict access to the Services where it reasonably believes continued use may pose a health or safety risk.

DEVICE DATA ACCURACY DISCLAIMER

The smart ring, smart band, and related applications provide health, fitness and wellness metrics including but not limited to heart rate, sleep patterns, calorie estimation, activity tracking, oxygen saturation estimation and stress indicators.

All such metrics are algorithm-based estimates derived from sensor data and are provided for informational and lifestyle purposes only. These readings may not be 100% accurate and should not be relied upon for medical diagnosis, treatment decisions, or emergency purposes.

Oren does not guarantee the accuracy, reliability, completeness, or timeliness of any health-related data generated by the Products.

SAFE USE OF DEVICE

The Products are intended for adult users aged 18 years and above. The Products are not toys and must be kept out of reach of children.

You agree:

  • Not to use the Product while charging;

  • Not to expose the device to extreme temperatures;

  • To discontinue use if skin irritation occurs;

  • To consult a physician before use if You have implanted medical devices such as pacemakers;

  • To follow all safety instructions provided in the user manual.

Failure to follow usage guidelines may void warranty and limit liability.

YOUR USE OF THE PLATFORM

The Platform includes areas that are open to all visitors and password-protected areas, such as the secured financial information areas that may be accessed only by “account owners” and other authorized users (collectively, “Authorized Users”). These Terms apply to both the public areas of the Platform and the password-protected areas of the Platform.

Certain content and products on the Platform (“Services”) that Oren may offer or that You may wish to access or purchase will require that You first register with Oren and create an account (“User Account”), although many Services are accessible without the requirement of a User Account. These Terms apply equally to Your access to and use of any Services without establishing a User Account as well as Your access to and/or use of the Services for which a User Account is required.

YOUR REPRESENTATIONS AND WARRANTIES

When You access the Platform, you hereby represent and warrant that:

  1. If You are an individual:

    1. You are at least 18 years of age or have reached the age of majority in the jurisdiction in which You live or reside;

    2. You are capable of entering into and performing legally binding contracts under applicable law; and

    3. all information which You provide is accurate, up to date, truthful and complete;

  2. If You represent a corporate entity or a firm:

    1. You have the full right, legal power and actual authority to bind such entity to these Terms;

    2. that entity is duly organised, validly existing and in good standing under the applicable laws; and

    3. all information which You provide is accurate, up to date, truthful and complete.

You agree, undertake and confirm that Your use of the Platform shall be strictly in accordance with applicable laws.

RESTRICTIONS ON USE 

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you agree, represent, warrant, and undertake that you shall not host, display, upload, modify, publish, transmit, store, update, share, or otherwise make available any information, data, communication, or content (“User Content”) on the Platform that:

1. Belongs to Another Person

a. Belongs to another person and to which you do not have any lawful right;
b. Is in breach of confidentiality, fiduciary obligation, or contractual restriction.

2. Defamatory or Unlawful Content

a. Is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy (including bodily privacy), insulting or harassing on the basis of gender;
b. Is libellous, racially or ethnically objectionable;
c. Is harmful to children;
d. Relates to or encourages money laundering or gambling in violation of applicable law;
e. Is otherwise inconsistent with or contrary to the laws in force in India or any other applicable jurisdiction.

3. Intellectual Property Infringement

a. Infringes any patent, trademark, copyright, design, trade secret, or other proprietary rights.

4. Misleading or False Information

a. Deceives or misleads the addressee about the origin of the message;
b. Knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as fact;
c. Impersonates another person or entity or falsely states affiliation with any person, authority, or organisation.

5. National Security and Public Order

a. Threatens the unity, integrity, defence, security, or sovereignty of India;
b. Threatens friendly relations with foreign States;
c. Undermines public order or incites the commission of any cognizable offence;
d. Prevents investigation of any offence or is insulting to any other nation.

6. Malicious or Technological Harm

a. Contains software viruses, trojans, worms, spyware, ransomware, or any malicious computer code designed to interrupt, destroy, or limit the functionality of any computer resource;
b. Attempts to gain unauthorised access to the Platform, its servers, databases, or any connected systems;
c. Interferes with or disrupts the integrity or performance of the Platform.

7. Unauthorized Access or Misuse

a. Accesses or uses another user’s account without authorization;
b. Circumvents security safeguards or authentication mechanisms;
c. Uses automated means including bots, scrapers, or data-mining tools without express written permission.

DUE DILIGENCE & ENFORCEMENT

In compliance with Rule 3 of the IT Rules, 2021:

  • The Company reserves the right to remove, disable access to, or modify any User Content that violates applicable law or these Terms, without prior notice.

  • Upon receiving actual knowledge in the form of a court order or notification by appropriate government authority, the Company shall act within the timelines prescribed under applicable law.

  • The Company may suspend or terminate user access for repeated or serious violations.

  • The Company may preserve records and cooperate with lawful investigation agencies as required under applicable law.

You acknowledge that failure to comply with this clause may result in suspension or termination of access and may expose you to civil and/or criminal liability under applicable law.

USER ACCOUNT

1. Account Registration

To access certain features of the Platform, you may be required to create a user account (“User Account”). During registration, you may be required to provide certain personal information including, without limitation, your full name, email address, mobile number (including cellular number), and other identifying details.

You agree and undertake that:

a. All information provided by you is true, accurate, current, and complete;
b. You shall promptly update such information to ensure it remains accurate and up to date;
c. You shall not impersonate any person or entity or misrepresent your identity or affiliation.

The Company reserves the right to verify the information provided and may suspend, restrict, or terminate any User Account that contains false, misleading, incomplete, or unverifiable information. The Company further reserves the right to initiate appropriate legal proceedings in case of fraud, impersonation, or identity misrepresentation.

2. Login Credentials

During registration or while accessing specific features, you may be required to create or use a username, password, OTP, device authentication method, or other access credentials (collectively, “Login Credentials”).

You acknowledge and agree that:

a. You are solely responsible for maintaining the confidentiality and security of your Login Credentials;
b. You shall not share, assign, transfer, sublicense, or otherwise permit any third party to access your User Account;
c. You are fully responsible for all activities conducted through your User Account, including purchases, transactions, or modifications, whether authorized by you or not, unless caused solely by the Company’s gross negligence or willful misconduct.

Any unauthorized sharing, misuse, or compromise of Login Credentials may result in immediate suspension or termination of your User Account without prior notice.


3. Unauthorized Access & Security Obligations

If you become aware of or reasonably suspect:

  • Unauthorized access to your User Account;

  • Compromise of your Login Credentials;

  • Any security breach relating to your account,

you must immediately notify the Company through the official contact or grievance mechanism specified in these Terms and take all reasonable steps to secure your account and devices.

Upon receiving notice of a suspected breach, the Company may, at its discretion:

  • Temporarily suspend the account;

  • Reset Login Credentials;

  • Require identity verification;

  • Implement additional authentication measures.

4. Platform Security & Disclaimer

The Company implements reasonable technical, administrative, and physical safeguards to protect personal data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023.

However, you acknowledge that:

a. No method of transmission over the Internet or electronic storage is completely secure;
b. Data transmissions may be subject to interception, cyber-attacks, hacking, or unauthorized access;
c. Email communications are not encrypted and may be vulnerable during transmission.

To the fullest extent permitted under applicable law, the Company shall not be liable for:

  • Unauthorized access resulting from your failure to safeguard Login Credentials;

  • Security breaches caused by third-party attacks beyond the Company’s reasonable control;

  • Temporary unavailability of the Platform due to cyber incidents, technical failures, or force majeure events.

Nothing in this clause shall limit liability arising from the Company’s willful misconduct or gross negligence where such limitation is prohibited by law.

5. Account Suspension or Termination

The Company reserves the right to suspend, restrict, or permanently terminate your User Account:

  • For breach of these Terms;

  • For suspected fraudulent or unlawful activity;

  • For security risks;

  • For prolonged inactivity;

  • As required under applicable law or governmental direction.

OWNERSHIP OF PLATFORM AND CONTENT

All rights, title and interests to the Platform, including all of the software and code that comprise and operate the Platform, and all of the text, photographs, images, illustrations, graphics, audio, video and audio-video clips, and other materials provided through the Platform (collectively, “Content”) are owned, or licensed, by Oren. The Platform is protected under trademark, service mark, trade dress, copyright, patent, trade secret and other intellectual property laws. In addition, the entire Content of the Platform is, and shall be deemed to be, owned by Oren including the copyright in the selection, coordination, arrangement and enhancement of the Content of the Platform.

We hereby grant You a limited, revocable, non-transferable and non-exclusive license to download and print copies of any portion of the Content on this Platform to which You have properly gained access, but only for Your own personal, non-commercial use, and only if You do not remove, modify or obscure any copyright, trademark, or other proprietary notices from the Content You download. The foregoing license is subject to these Terms and does not include the right to use any data mining, robots or similar data gathering or extraction methods. This license is revocable at any time without notice and with or without cause. You may not and You may not permit others to copy, distribute, perform, or display publicly, prepare derivative works based on, broadcast, exploit or use any part of the Content on this Platform except as expressly provided in these Terms without our prior written permission. Nothing in these Terms shall be construed as transferring any right, title or interest in the Platform or its Content to You or anyone else, except the limited license to use the Platform and its Content on the Terms expressly set forth herein.



RESTRICTIONS ON DEVICE AND SOFTWARE USE

You shall not:

  • Reverse engineer, decompile, disassemble or attempt to extract source code from the firmware or software;

  • Modify, alter, bypass or disable security features;

  • Use the Product for unlawful surveillance;

  • Extract algorithms, calibration techniques, AI models or proprietary sensor configurations.

Any such action shall result in immediate termination of warranty and legal action where applicable.

PRODUCT WARRANTY AND REPAIRS

Oren warrants that the smart rings, smart bands, and electronic wearable devices (“Products”) shall be free from manufacturing defects in materials and workmanship under normal use for a period of twelve (12) months from the date of delivery, unless otherwise specified on the product page (“Warranty Period”).

This Limited Warranty does not cover:

  • Normal wear and tear including battery degradation;

  • Damage caused by misuse, negligence, accident, water ingress beyond rated protection level, improper charging, or unauthorized modifications;

  • Cosmetic damage including scratches and dents;

  • Damage caused by use with incompatible chargers or accessories;

  • Firmware alteration, reverse engineering, tampering or repair by unauthorized service providers.

To claim warranty service, You must notify us at care@oren.fit and provide proof of purchase. Oren reserves the right to inspect the Product before approving repair or replacement.

Repair or replacement shall be the sole remedy under this warranty, to the extent permitted under applicable law including the Consumer Protection Act, 2019.

THIRD-PARTY CONTENT

Some of the information, articles and other materials available through the Platform are provided to Oren by third parties. Wherever practical, in our opinion, the source of these third-party materials is identified. These third-party materials are provided for Your interest and convenience only. Oren does not endorse these materials or the vendors who supply them to us, nor does Oren warrant or represent that these materials are current, accurate, complete or reliable.

TRADEMARKS

The trademarks and service marks used or displayed on the Platform (“Trademarks”) are registered and unregistered trademarks of members of Oren, Oren-Mate, its affiliates, or third parties. You may not use any Trademarks displayed on the Platform without the prior express written permission of Oren or the trademark owner.

THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to or integrations with third-party websites, applications, services, advertisers, payment gateways, or partners (“Third-Party Services”). Such Third-Party Services are not owned or controlled by the Company unless expressly stated.

The Company does not examine, monitor, or warrant the accuracy, reliability, legality, or quality of any Third-Party Services. The inclusion of any link or reference does not constitute endorsement, sponsorship, or recommendation.

To the fullest extent permitted by law, the Company disclaims all responsibility and liability for any loss, damage, data breach, transaction, or claim arising from your access to or use of any Third-Party Services. Your interactions with such services are governed solely by their respective terms and privacy policies.

If you choose to access any Third-Party Services, you do so entirely at your own risk.

LINKS TO OTHER ARPREE TECH SOLUTIONS PRIVATE LIMITED WEB APPS

The Platform may contain links to other web Apps owned by Arpree Tech Solutions Private Limited or our affiliates. Different web Apps are used for different purposes and therefore may have different terms of use and privacy policies. These Terms (and the Online Privacy Policy referenced above) apply only to the Platform. Before You use any other Web App, You should review the applicable terms of use and policies for that web App.

DISCLAIMERS

The Platform, including the Oren smart ring, smart bands, mobile applications, and related Services, is provided on an “as is” and “as available” basis for general informational and personal wellness purposes only. The Company makes no representations or warranties regarding the accuracy, reliability, or completeness of any information, data, or insights provided.

The Services do not constitute medical advice, diagnosis, or treatment and are not a substitute for consultation with a qualified healthcare professional. You must never disregard or delay seeking professional medical advice based on information available on the Platform. If you believe you are experiencing a medical condition or emergency, seek immediate medical attention.

Use of the Services may involve physical activity and inherent risks of injury or illness. You voluntarily assume all risks associated with participation in any exercise, fitness, or wellness program accessed through the Platform and accept full responsibility for your health and safety.

Health metrics and analytics (including heart rate, sleep, SpO2, calorie, or stress data) are algorithm-based estimates and may not be accurate. The Products are wellness tools and not medical devices.

To the fullest extent permitted by law, you agree that the Company shall not be liable for any injury, loss, damage, or claim arising from your use of the Platform or participation in any health-related activity, except where such liability cannot be excluded under applicable law.

DISCLAIMER OF WARRANTIES

Your use of the Platform, and any Content, Products, or Services made available through it, is at your sole risk. The Platform and all associated Content and Services are provided on an “as is” and “as available” basis, without warranties of any kind.

To the fullest extent permitted by applicable law, Arpree Tech Solutions Private Limited (Oren), its affiliates, directors, officers, employees, agents, licensors, and service providers expressly disclaim all representations and warranties, whether express, implied, or statutory, including but not limited to:

  • Merchantability, fitness for a particular purpose, title, and non-infringement;

  • Accuracy, completeness, reliability, or timeliness of Content or Services;

  • Quality, value, or suitability of any Products or Services;

  • Uninterrupted, secure, or error-free operation of the Platform;

  • Absence of viruses, malware, or other harmful components;

  • Compatibility of the Platform with your device or systems;

  • Unauthorized access to, alteration of, or loss of data.

Any material downloaded or obtained through the Platform is accessed at your own discretion and risk, and you are solely responsible for any damage to your device or loss of data resulting therefrom.

To the maximum extent permitted by law, Oren shall not be liable for any loss or damage arising from reliance on or use of the Platform. Any specific guarantees or warranties relating to third-party products or services shall be the sole responsibility of the respective seller or service provider.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Arpree Tech Solutions Private Limited (Oren), its affiliates, directors, officers, shareholders, employees, agents, licensors, and service providers shall not be liable to you or any third party for any indirect, incidental, special, exemplary, punitive, or consequential damages, including but not limited to loss of profits, revenue, savings, data, goodwill, or business interruption, arising out of or in connection with:

  • Your use of or inability to use the Platform, Content, Products, or Services;

  • Reliance on any information or Content available on the Platform;

  • Any errors, omissions, interruptions, defects, delays, or transmission failures;

  • Any viruses, malware, or harmful components transmitted by third parties;

  • Unauthorized access to or alteration of your data or communications.

These limitations shall apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, even if Oren has been advised of the possibility of such damages.

In no event shall Oren’s total aggregate liability to you for any claim arising out of or relating to the Platform, Products, or Services exceed the amount actually paid by you to Oren under the relevant order giving rise to the claim.

INDEMNITY

You agree to defend, indemnify and hold harmless Oren, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) Your use of and access to the Content, Service and Platform; (ii) Your violation of any of the Terms; (iii) Your violation of any third party right, including without limitation, any copyright, property, or privacy right; or (iv) any claim that Your User Content caused damage to a third party. This defense and indemnification obligation will survive this Agreement and Your use of the Service and Platform.

IN-APP PURCHASES

Certain applications or features made available through the Services may allow you to purchase digital content, subscriptions, products, or access to additional features within the application (“In-App Purchases”). Some content or features may require payment before access is granted.

You are responsible for managing purchase permissions and parental controls on your device. Device manufacturers, operating systems, or telecom/data providers may provide settings to restrict or disable in-app purchases. The Company is not responsible for unauthorized purchases resulting from failure to activate such controls.

The Company reserves the right, at its sole discretion and without prior notice, to manage, modify, suspend, discontinue, or eliminate any In-App Purchases, features, pricing, or availability. The Company shall not be liable for exercising such rights.

All In-App Purchases are personal, non-transferable, and may not be sold, assigned, redeemed, or otherwise transferred except as expressly permitted by the Services.

Unless otherwise required under applicable law or expressly stated in a separate refund policy, all In-App Purchases are final and non-refundable.

RETURNS, REPLACEMENTS AND REFUNDS

Except as provided under this clause and applicable law, purchases are non-refundable.

If the Product is delivered in damaged condition, defective (Dead on Arrival), or materially different from the description, You must notify us within forty-eight (48) hours of delivery.

Eligible returns must:

  • Be unused and in original packaging;

  • Include all accessories, manuals and warranty cards;

  • Be accompanied by proof of purchase.

Refunds, where approved, shall be processed within 7–10 business days to the original payment method.

No return or refund shall be permitted for:

  • Products damaged due to misuse;

  • Minor cosmetic variations;

  • Subjective dissatisfaction after use.

Nothing in this clause shall limit Your statutory rights under applicable consumer protection laws.

PRICING, ORDER ACCEPTANCE & CANCELLATION

We strive to ensure that all product descriptions and pricing information on the Platform are accurate; however, errors, typographical mistakes, or technical inaccuracies may occur. We reserve the right, at our sole discretion, to correct any errors and to refuse, cancel, or modify any order placed for a product or service that is listed at an incorrect price or with incorrect information, unless the product has already been delivered or the service has already been fully rendered.

If an error in pricing or availability is identified after you place an order, we may either contact you for further instructions or cancel the order and notify you accordingly. In cases of product unavailability or delivery failure, you will be informed via email and the order may be cancelled. The Company shall not be liable for any damages arising from such cancellation or delay.

Payment may be processed prior to dispatch. If an order is cancelled after payment has been processed, the applicable amount will be refunded or reversed to your original payment method in accordance with standard banking timelines.

You agree to pay all applicable charges, fees, and taxes incurred in connection with your order. The Company reserves the right to revise pricing, discontinue products or services, or modify offerings at any time without prior notice.

SHIPPING, DELIVERY AND RISK OF LOSS

All Products purchased through the Platform shall be shipped to the delivery address provided by You at the time of placing the order. Estimated delivery timelines are indicative and may vary depending on location, logistics partner availability, force majeure events, governmental restrictions, or other circumstances beyond our reasonable control.

Title and risk of loss for the Products shall pass to You upon delivery of the Product to the shipping address provided by You. Oren shall not be liable for any delay, damage, or loss occurring after delivery confirmation by the logistics partner.

You are solely responsible for providing accurate shipping details. In case of incorrect address or failed delivery attempts attributable to You, additional re-shipping charges may apply.

For international shipments, You shall be solely responsible for customs duties, taxes, import compliance, and local regulatory approvals.

PAYMENTS

All payments for Merchandise purchased through the Platform shall be processed through authorized third-party payment gateway providers. By initiating a payment, you represent and warrant that: (i) you are legally authorized to use the selected payment method; (ii) you have sufficient funds or credit to complete the transaction; and (iii) your use of such payment method does not violate any applicable law or agreement.

You acknowledge that payments are processed by independent third-party payment service providers. We do not own, control, or operate such providers and are not responsible for their acts, omissions, security practices, or system failures. By proceeding with a transaction, you consent to the collection, processing, and storage of your payment and personal information by such third parties in accordance with their terms and privacy policies.

We do not store complete card details and do not independently verify payment information. It is your responsibility to ensure that your billing and contact details are accurate and updated.

In the event of a court order or regulatory direction, we may disclose payment-related information to the extent legally required.

Any billing discrepancies must be reported within fifteen (15) days of the transaction date, failing which you agree to waive any related claims, subject to applicable law.

COMMUNITY GUIDELINES

Our Platform includes public forums, message boards, chats, social media features, reviews, and other interactive spaces (“Public Forums”) where users may share content including text, photos, videos, audio, reviews, and comments (“User Content”). Your use of such features is subject to these Community Guidelines, the Terms of Use, and the Privacy Policy.

Please note that Public Forums are visible to others, and content posted online may be difficult or impossible to completely remove. The Company is not responsible for third-party use or misuse of content you voluntarily make public.

Acceptable Conduct

When participating in the community, you agree to:

  • Post only content you are comfortable making public;

  • Share original content or content you are authorized to use;

  • Provide honest, genuine opinions based on your actual experience;

  • Remain respectful, courteous, and mindful of others;

  • Engage in constructive discussion without personal attacks.

Prohibited Content

You must not post or share content that:

  • Is obscene, abusive, defamatory, hateful, or unlawful;

  • Infringes intellectual property or confidentiality rights;

  • Promotes third-party products, services, or advertisements without authorization;

  • Impersonates any person or misrepresents affiliation;

  • Discloses personal or sensitive information (yours or others’);

  • Is repetitive, disruptive, misleading, or deceptive;

  • Contains proprietary or confidential information relating to Oren or any third party.



Enforcement & Responsibility

Your access to Public Forums is conditional upon compliance with these Guidelines. The Company reserves the right to remove content, restrict access, or suspend or terminate accounts that violate these standards, without prior notice.

You are solely responsible for the content you post. Any defamatory, unlawful, or actionable content posted by you may expose you to legal liability. The Company shall not be liable for any user-generated content or for damages arising from such content, to the fullest extent permitted by law.

For assistance regarding removal of content, please contact: care@oren.fit

Moderation and Reporting Posts

The Platform is moderated by us. However, we might or might not be able to screen community activity before it goes live and all posts to the community can show up right away. If you see a post that you feel violates our guidelines, you can help us by reporting a post right away. Our goal is to get to reports as soon as possible and we may reach out to your for more information regarding the report. We monitor site content to check for information that could be harmful. We also watch for anyone misusing or breaking the conditions outlined in the Community Guidelines. Solely at our discretion, we may edit or remove content or block members that violate the Terms and Community Guidelines.

Views expressed in this community are solely the views of the members and do not represent professional recommendations, policy or advice of Oren.

PUBLIC PROFILE

To access certain community features or Public Forums on the Platform, you may be required to enable specific privacy settings that make certain profile information (such as your name, profile photo, or other details) visible to other users. You may also choose to post photographs, messages, videos, or other content in public areas of the Platform.

You are responsible for ensuring that all information shared in your public profile is accurate, current, and appropriate for public disclosure. The Company does not verify, monitor, or investigate the accuracy of user profile information.

To the fullest extent permitted by law, Arpree Tech Solutions Private Limited disclaims all responsibility and liability for any information, representations, or content provided by users through public profiles or other public interactions on the Platform.

ANTI-HARASSMENT POLICY

Oren is committed to maintaining a safe, inclusive, and respectful digital environment. Harassment of any kind will not be tolerated on the Platform.

Prohibited conduct includes, without limitation:

  • Cyberbullying, threats, intimidation, trolling, or encouraging self-harm;

  • Cyberstalking or persistent unwanted contact;

  • Sharing personal or sensitive information without consent (doxxing);

  • Sexual harassment, non-consensual sharing of intimate images, or threats to share such content;

  • Hate speech or abusive remarks based on religion, race, gender, sexual orientation, disability, or other protected characteristics;

  • Impersonation, identity misuse, or unauthorized access to another person’s account or data;

  • Malicious targeting, humiliation, or exclusion of any individual or group.

We take all reports of harassment seriously and will investigate promptly. Users found in violation of this policy may have their content removed, access restricted, or accounts permanently terminated without prior notice.

Where appropriate, we reserve the right to report unlawful conduct to law enforcement or relevant authorities.

REPORTING HARASSMENT

If you experience or witness any form of harassment on our Platform or at any Oren event, classes or activities, please report it immediately by using the report feature on the platform or by dropping us a mail at care@oren.fit. We will take appropriate action to address the situation promptly.
Thank you for helping us to create a safe and respectful community for all Oren users.

CHANGES TO THESE TERMS

As we add new features and functionality to the Platform, we may need to update or revise these Terms. We therefore reserve the right to update or revise these Terms, at any time and without prior notice, by posting the revised version on the Platform. These changes will be effective as of the date we post the revised version on the Platform.
Your use of the Platform following any such change constitutes Your consent to the terms of the revised Terms. For this reason, it is important to review these Terms regularly.
You may access the current version of these Terms at any time on our Website or App homepage.

YOUR FEEDBACK AND SUBMISSIONS

We welcome Your comments, feedback, suggestions, submissions, posts, ideas and other communications regarding the Platform and the information and services we make available through the Platform (collectively, “Feedback”). The Feedback You provide to us through the Platform will be and remain our exclusive property. Your submission of Feedback will constitute an assignment to us of all worldwide rights, title and interests in Your Feedback, including all copyrights and other intellectual property rights in Your Feedback. We will be entitled to reduce to practice, exploit, make, use, copy, disclose, display or perform publicly, distribute, improve and modify any Feedback You submit for any purpose whatsoever, without restriction and without compensating You in any way. For this reason, we ask that You not send us any Feedback that You do not wish to assign to us.

CHAT SUPPORT

The Chat Support has been provided to help You with any and all Platform related queries. You shall not use abusive and derogatory language and/or post any objectionable information that is unlawful, threatening, defamatory, or obscene while using the chat functionality. In the event You use abusive language and/or post objectionable information, we reserve the right to suspend the chat support service and/or block Your access and usage of the Platform, at any time with or without any notice. Oren or its executives are not responsible for any delay caused in attending to or replying to the queries via chat. We may store any communications with You for future reference and You may not have the right to access such information at any future date.

TERMINATION

We may terminate Your access or use of the Platform at any time if:

  • You have violated these Terms in any way whatsoever; or

  • We determine in our sole discretion that You have used the Platform in a prohibited manner or otherwise do not comply with any of the provisions of these Terms; or

  • You have violated any applicable law or if any governmental or regulatory authority requires us to do so; or

  • You have defaulted in performance of Your obligations towards the other contracting party who has contracted with You for sale, purchase or supply of any product or services; or

  • You have used the Platform in violation of the applicable laws; or

  • Information provided by You on the App is found to be incorrect, untrue, misleading etc.; or

  • You have violated any of our guidelines or policies; or

  • On receipt of regular complaints or adverse feedback against You. We reserve the right to determine what shall constitute regular complaints or adverse feedback; or

  • You are found to be involved in activities that may have adverse impact on the reputation of Oren or that may put us in a bad light.

FORCE MAJEURE

Oren shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of Oren, including without limitation, any failure to perform hereunder due to unforeseen circumstances, such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, tornados, hurricanes, pandemics, accidents, strikes, internet interruption, denial of service attack, hacking or shortages of transportation facilities, fuel, energy, labor or materials.

PRODUCT RECALL AND SAFETY NOTICES

Oren reserves the right to recall any Product if deemed necessary for safety, regulatory compliance or defect correction.

Users shall be notified via registered email, mobile notification, or website announcement. You agree to cooperate in any recall process and cease using the Product if instructed.

MODIFICATION AND DISCONTINUATION

We reserve the right to discontinue or modify this App at any time without prior notice.

LINKING

You may link to our Website, App, or Services provided such linking is lawful, fair, and does not damage our reputation or take advantage of it. You must not create a link that suggests any form of association, approval, or endorsement by Oren where none exists.

You may not:

  • Link from any website containing unlawful, defamatory, obscene, infringing, or otherwise inappropriate content;

  • Frame, mirror, or embed our Website or Services on another site;

  • Create links to any page other than the homepage without prior written consent;

  • Link from a website that you do not own or control.

We reserve the right to withdraw linking permission at any time and to terminate your access to the Platform for violation of this clause.

The Platform may contain links to third-party websites for convenience. Such sites are not under our control, and we are not responsible for their content, accuracy, or practices. The inclusion of any link does not imply endorsement or association. You access third-party sites at your own risk.


WAIVER

Our failure at any time to require performance of any provision of these Terms or to exercise any right provided for herein or under law shall not be deemed a waiver of such provision or such right. All waivers must be in writing. Unless the written waiver contains an express statement to the contrary, no waiver by any of us of any breach of any provision of these Terms or of any right provided for herein shall be construed as a waiver of any continuing or succeeding breach of such provision, a waiver of the provision itself, or a waiver of any right under these Terms.

SEVERABILITY

If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms shall remain in full force and effect.

EXPORT CONTROL COMPLIANCE

You agree that the Products shall not be exported, re-exported, or transferred in violation of applicable export control laws and regulations of India or any other jurisdiction.

You represent that You are not located in any jurisdiction subject to trade restrictions or sanctions.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India.

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform, the parties shall first attempt to resolve the matter amicably through mutual discussions within thirty (30) days of written notice.

If the dispute is not resolved within this period, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties, or in accordance with the Act if no agreement is reached. The seat and venue of arbitration shall be New Delhi, India, and the proceedings shall be conducted in English.

If you are a consumer residing outside India, nothing in this clause shall deprive you of any mandatory rights or remedies available under the consumer protection laws of your jurisdiction of residence.

ENTIRE AGREEMENT

These Terms, as supplemented or amended by any applicable Privacy Notices, contain the entire understanding and agreement between You and us with respect to this App and supersede all previous communications, negotiations and agreements, whether oral, written, or electronic between You and us with respect thereto.

QUESTIONS ABOUT THESE TERMS

If You have any questions regarding these Terms, please

Write to us at: care@oren.fit